Providing excellent service & solution is not just something we talk about, it’s also embedded in our values and part of our company mission. We are committed to delivering great value that is recognized and sought after by our customers, and in the building and maintenance of long-term relationships.
Creating and maintaining customer satisfaction is extremely important to Contrivance. We need to work hard on the fundamentals and connect with the values that sustain our relationships and inspire the kind of behavior, innovation, and collaboration that we need with our customers.
We know our customers rely on product and solutions suggested by us, whether it’s protecting against unforeseen circumstances, during disasters or any other technical problem they face in their day to day working.
We are committed to putting customers at the heart of our company strategy.
The following statement explains our approach to customer experience:
Our customers are at the heart of our business.
Our priority is to provide them best technologies/products, quality service and support.
We are committed to ensure offer our customers best technologies/services, so that they stay with us and recommend us to their known.
We will treat our customers fairly and deliver high quality technologies/products and services which meet their business requirement throughout their relationship with us.
We will ensure that our offered technologies/products must meet industry standards and must not rely on complex technical definitions and can be easily explained.
Our service will be shaped by listening to our customers and understanding what is important to them. We will take responsibility for meeting the needs of our customers business requirement and these needs will be at the heart of our business.
We will always look for ways to improve the quality of our service.
Our employees are critical to delivering a positive customer experience and treating customers fairly. Our culture encourages and supports our employees to deliver this.
We will meet our customers’ needs by finding ways to deliver what matters to them, being clear and straightforward in our dealings and working together to meet their needs.